Frequently Asked Question

Is your feedback positive or negative?

Positive Feedback: We really work hard to provide you with good quality healthcare services and we are human too. If you are happy with our services then please do tell us and tell others too.

Negative Feedback: If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.

How to complain

Complaints Procedure
Although we always try to offer our patients the best care, despite the increasingly heavy demands made of us, we accept that there may be times when you have comments or complaints to make.

If you are unhappy about any aspect of our service or have constructive suggestions for improvement then please contact our Office Manager, Katie Moore. We would ask that you let us know of any problems as soon as possible. We hope that most problems can be sorted out easily and quickly, preferably at the time they occur. Information is obtainable from reception.

Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start? VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. 0300 330 5454 (Helpline) or write to = VoiceAbility NHS Complaints Advocacy, Unit 110b, The Big Peg, 120 Vyse Street, The Jewellery Quarter, Birmingham, B18 6NF